Support

How can we help?

FieldPacket stores reports and photos on your iPhone. Start with the checks below; if the issue continues, email us with your app version and the step that failed.

Create and export a report

1. Tap New Report and enter a report title.
2. Use Take Photo or Choose Photos to add site images.
3. Add optional captions and arrange the photos.
4. Tap Preview PDF, then Share PDF.

A photo could not be added

Your existing report and photos remain safe. Try a different photo, retry the import, or confirm that FieldPacket has Camera access in iPhone Settings if you selected Take Photo. Choosing photos uses Apple’s system picker and does not require access to your entire photo library.

A PDF could not be built

Return to the report and remove any photo that iOS can no longer read, then try again. PDF generation is local and does not require an internet connection.

Purchases are unavailable

The complete free workflow still works. Check the network and App Store service, then tap Try Again. If you already purchased FieldPacket Full, use Restore Purchases from the purchase screen or Settings. FieldPacket Full is a one-time purchase, not a subscription.

Delete local data

Open Settings in FieldPacket and choose Delete All Local Data. This permanently removes local reports, imported photos, and the saved company logo from this iPhone. Export any PDF you need to keep first. Because FieldPacket has no account or cloud database, support cannot restore deleted or uninstalled data.

Contact

Email: pastedmemory@hotmail.com

When reporting a problem, do not send confidential client photos or addresses unless they are necessary and you have permission.